Does anyone know if we have a leg to stand on here?
Yesterday my husband and i had a rather interesting experience at the riding school where our daughter used to ride, we called in to ask for her certificate for her Galop 3 exam that she passed last September.
We ended up with the owner shouting and bawling at us when she realized that she had made a mistake in not doing her paperwork properly last year and that the only way for her to print out Sophie's certificate would be for her to pay the 25euro's fee for the French Riding Association for this year. Our point was that Sophie took the exam last September while a member at that stables and with French Riding Association membership for 2011, we also paid 140euro's for her to do the course. The stables were at fault for not doing the certificate last year while she had the membership, We even went back in December to ask for it, so if she had done it then instead of fobbing us off, there wouldn't of been a problem. Her answer to the problem was to shout at us that she wasn't paying the 25euro's and we should come back with a solicitor!! we walked out at that point.
I know in the grand scheme of things it's not the end of the world but our daughter studied hard to take that exam, the 2 day course cost a lot of money & we now have a disappointed 12 year old who wanted her certificate.
The reason we stopped going to lessons there was because of the none existent care they gave to my daughters friend when she fell off and broke her wrist during a lesson, if i hadn't of been sat watching the class they would of had her straight back on the horse. They left it to me to look after her & phone her parents, a group of us left as a result of that incident. I can't help but think that they originally didn't give us the certificate in December when we asked for it just to be awkward because we had left.