Hahaha contacting Free even from France Wiw used them for 20 years (before they were even called Frey), and dh recommended to so many clients back in the day. We have now moved totally away
We have four lines with them. Two for our 4G routers and one for each of our phones and no problems. One of the mobile lines goes back ten years. I think as long as everything goes well they are fine but if there’s a problem you’re on your own. Probably all the cheap service providers are the same.
I am with Sosh for landline and mobile - they are excellent at fixing problems. If there is any breakdown on the fixed network, I receive regular text updates on the mobile plus 300Gb of data added to my mobile quota. We live in the back of beyond and get perhaps 1 problem per year - usually an overhead line damaged by a farm vehicle or falling tree.