I am accustomed to getting generally poor levels of service in shops supermarkets etc as well as from my insurance company and other organisations who have been allowed by the French to get too big for their boots.
but now and again i get a pleasant experience which restores my faith !
2 weeks ago i was on "le bon coin " and searching for firewood , i found an ad in my dept (47 ) and emailed them to enquire , reply came back the same day with complete answers to my questions so i emailed back an order , the lady called me to confirm and arrange delivery saying she would call again at the beginning of the week to confirm which she did , then she called this morning to confirm "debut d apres midi" then at around 3pm she called again to say hubby was 5 ins away so could i be ready to show him where to put it .
Hubby arrived in 5 mins and was extremely polite and friendly driving slowly on the driveway so as not to scare the puppies .
Wood is exactly what i ordered and i am happy !