We are in the process of changing our mortgage in order to fund ongoing works on the house and get a fixed rate mortgage whilst rates are low.
The final stage of this process is to obtain a Decompte de Remboursement (statement of monies due to be reimbursed).
I have tried phoning Credit Fonciers using the numbers on their website but none of these will work from England (which is where I currently am for the holidays), I've tried calling the numbers off the letters on the mortgage offer but again none work from England. Ive tried secure messaging off their website - black hole and I've tried emailing the team who originally set up the mortgage - server bounced the emails so assume they are no longer there. I've also sent a message to their Facebook page...
I can try sending a letter recommended but not sure that is worth anything from the UK as we know it doesn't actually mean anything and they can say they haven't received it as you don't get the AR form back which you get in France.
I need this letter asap to give to the new bank but am struggling. Does anyone else have experience of obtaining a decompte de remboursement? How long did it take? I've asked for mine for the 1st June settlement date.
Does anyone have a contact number for Credit Fonciers that works from outside France?
I've looked online on French Forums and all I can see are complaints about how long it takes to get this letter...so if anyone has any advice - much appreciated!