Difficulties with repayment from an internet site

Has anyone had dealings with a swimming pool company near Montpelier?
They are an internet only site called 'Piscine Factory '.
They feature very badly on Trustpilot but we did not discover that until we had ordered an expensive item. Getting a several times promised repayment is proving very difficult .

Hooray…We have now received repayment from our credit card provider .No arguments ,just stated our case and were paid within 24 hrs.
The motto therefore…Always use a credit card for payment , but pay it off when It comes due .


The other motto is to aways do your research before handing over your money…

Hindsight is a wonderful thing.

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