Just wanted to say excellent job by the French helpline for sorting out a major problem with billing.
Being a wimp on the phone I tried the English speaking helpline first and after 1/2 an hour of the young chap saying "Are you sure your postcode is correct because I can't find your village in our system?" I gave up. Now I may not be very good at speaking this French malarkey or being as au courant with the bureaucracy as I would like but I do know my postcode!
So after several minutes of talking to myself while the kettle boiled I plucked up the courage to phone the French speaking helpline and yayyyyy it's all sorted. The chap couldn't have been more patient and helpful as he sorted out 3 separate problems and even got my monthly bill reduced.
So now if I can just get myself together to sort out CAF and my widow's pension then the New Year is looking brighter. Many thanks EDF.