EDF helpline

General Discussion
1

Just wanted to say excellent job by the French helpline for sorting out a major problem with billing.


Being a wimp on the phone I tried the English speaking helpline first and after 1/2 an hour of the young chap saying "Are you sure your postcode is correct because I can't find your village in our system?" I gave up. Now I may not be very good at speaking this French malarkey or being as au courant with the bureaucracy as I would like but I do know my postcode!


So after several minutes of talking to myself while the kettle boiled I plucked up the courage to phone the French speaking helpline and yayyyyy it's all sorted. The chap couldn't have been more patient and helpful as he sorted out 3 separate problems and even got my monthly bill reduced.


So now if I can just get myself together to sort out CAF and my widow's pension then the New Year is looking brighter. Many thanks EDF.

2

Good luck Briony. If you get the same chap as me then you should be in good hands. Will keep my fingers crossed for you x

3

Have been trying the english helpline to no avail, it no longer seems to exist and was plucking up courage to deal with french line when I found this post, sooo here goes. I dealt with Veolia all in french yesterday to sort out the 950euros water bill! Thank goodness it is a mistake their end or I would be down to the old CPAM to see if help was available to pay it!

4

Have to agree and say I have always found the FT help line very good and quite relaxed at my poor french. Never rang the english helpline just because I didnt know they had one for ages.