Hello - I’m hoping someone can direct me. I have been paying our EDF bill online (using an American VISA card) for 3 years without incident, until now. The online portal allowed me to view the bill (it takes the mailed bill almost 6 weeks to arrive in California, which is after the due date), and pay it every two months without fail. For some reason, it will not accept any of my VISA cards now. I have checked with our banking companies, all of them being the types that expect Americans to use the card overseas without problems, and they say it is not an issue on their end. Has anyone encountered this? Any suggestions?
We are hoping to return in August but there is one bill due now and another in June and I don’t want to have the power cut off. I read in a post about 3 years ago that there is an english -speaking email option, email@example.com, does anyone know if this is still in operation?
Thanks for any assistance!