In praise of both this morning. With regard to the sending in of meter readings where Linkys are not installed there is now a system for doing so, which is incredibly easy, this is reached by activating the site from the email you receive from Enedis. All done and content.
I am just posting this for those who have not been offered the Linky or have chosen not to take the offer. I think that due to the fact that not all communes have accepted the Linky box or it has not been possible to provide them Enedis have now installed a system to enable them to know the actual reading. (I always take a dated photo of the readings in case of query).
Hi,can you give us the phone number for the EDF english speaking line please,i used to have a number but seem to remember the last time i tried to ring,the number was no longer in use,thanks.
Hi, the number is 0969366383 have your client number ready, listen to the English message press appropriate buttons and just wait. I rang just at 9.07am and only waited 4 minutes. The second part of the message is always in French but is understandable and you may have no problems with the French language anyway.
I 've been waiting 2 years for the installation of Linky, and have received a LETTRE RECOMMANDEE AVEC ACCUSE DE RECEPTION. I’ve tried phoning ENEDIS with the assistance of a French friend, and got nowhere with their telephone system. I am an old man with mobility issues, living on my own on the first floor. I have to take great care on the stairs, and it takes me a long time to answer the door. So I keep my door unlocked when I’m at home, which is 90% of the time. All they have to do is inform me when, and come and istall the thing. I don’t care if they do or don’t really, being in Gods Waiting Room.
Not really, he speaks English, but he has neither phone nor computer. He helps me, but not on a regular basis. I’m not recognised as disabled. I still drive my car, for instance. LaRomieu is a small community, and I’ve been here for 24 years. I just would like them to install the device and leave me in peace. Unnecessary stress: I had open heart surgery 11 years ago. Just come and install the effin’ device, Enedis!
I completely understand about terrible 'phone systems.
You can contact ENEDIS through their website or social media, which might prove more successful.
Do make sure that you include your 14 digit PDL (Point de Livraison) number in any communications - it will be very helpful. It can be found on your electricity bill. It is also referred to as the PRM in some contexts.
Two years ago I was asked by Enedis to make an appointment for a Linky to be installed. The letter contained the threat that if I didn’t I would have an extra charge on my bill for every accounting period without a Linky. We are only in France for a couple of months over the summer, so arranged a date whilst we were there. Having stayed in all day I was dismayed when no-one turned up. No explanation was forthcoming. Next year, same letter, same threat. I made an appointment for a date in August, but about 2 days before the work was due to begin Enedis cancelled it without explanation, or the offer of another date. Yesterday I had an email with the same letter and same threat. I telephoned the English help line and explained the above history. The lady offered me the 9 July for the fitting I said OK. Then she said that she couldn’t make an appointment that far in advance, and I would need to phone again a month before I wanted an appointment. I said OK, but asked her to confirm that as the reason I don’t have a Linky was down to them, that I would not be charged extra. She said that she couldn’t do that and could a neighbour go into my house and read the meter. I have no idea why I should put my lovely neighbour out in this way. She then asked me if she had dealt with my queries! One useful thing I did get from her was the email address (serviceclient@edf.fr) which allowed me to at least write to them. I have received an acknowledgement, so I know that they received it. So far, I am not impressed!
That used to be the case but once the majority of the the installations were completed ENEDIS took it back in-house. Well, that’s certainly how it is here in Normandie.
I have been trying to get someone (anyone!) to sort out the non-recording of output from my photovoltic panels. I’ve got a separate (Producer) Linky but it has not recorded my output for months. Calls to both EDF and Enedis for help get no useful response - I just want a technician to visit and check the installation and propose a fix. Enedis still charge me 40+€ a year as a producer. I bought the PVs on credit and am still paying this off. Now minded to stop paying credit agency and/or EDF to get some action, but will probably end up without any supply!
If EDF are your supplier & client for the production then I’d give an email to serviceclient@edf.fr a go. I’ve always found that gets a response.
ENEDIS are clearly the people who would deal with the actual hardware but they need to be instructed by your supplier/EDF.
Where I’m slightly baffled is that you claim to have two Linkys…? Part of the reason for the introduction of Linkys was to eliminate the need for a separate production meter as was the case in the past, as Linkys are bi-directional.
My own single Linky certainly measures out going as well as incoming power.
Thanks for the link Badger - I will give it a go. As to being “double Linky(ed)” I can only say that they were fitted about eight/nine years ago, and seem to operate well for a long time.
A chap came a couple of months ago to install a new Linky, since he said that the old one had stopped sending back readings.
Since then,it is obvious from looking at the EDF website, and ENEDIS itself, that it’s still not sending back readings. I think I’m going to have to brave ringing someone, which is not my optimum activity, given the poor results I usually get. Ho hum…
My neighbour had similar issues with his Linky, turned out it had been fried by lightning. He only noticed when he was getting no daily returns on his EDF et Moi app. Took enedis 3 weeks to come and change it after he contacted them via the app or email (definitely not by phone). He wasn’t charged for electricity during the down time either.
Yes Badger, they are the “pukka” thing. Mark - mine still lights up when “pushing the buttons” so don’t think it has been fried by lightning - had enough of all that when lightning hit my house in July 2006 and the subsequent fire destroyed roof, first floor etc. and it was a year before it was liveable in again!
That’s very interesting and could explain the failure of my first one, but it looks like the replacement has never worked so perhaps it was something else that got fired! Can’t imagine what though…