Fibre connections

Does anyone know whether it is imperative to subscribe to Livebox before Orange will connect me to fibre? The line has been in our lane for over a year but still no connection. I read on the Orange site that if there is a green band on the pole it would be connected. We have no green band. We are in 46220.

If you ring the Orange English speaking helpline, do they say you can have fibre?

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Have you asked to be connected? In some places, like blocks of flats, it is brought to the apartment, but usually the fibre is provided to your boundary, but you then have to arrange for it to be brought into your house.

Check your eligibility as Fleur says, then look up which service providers operate in your patch, and then arrange with one of them to link up your house. With most of them there is a charge.

If the only provider in your area is Orange, then yes you will need to take out a contract with them. Who do you get your internet from now?

We use at the moment. Always been good and helpful.

I have used Fleur’s link and we are eligible . Not sure who the service providers are but I should think it is orange . Can you send me a link to find out please Jane.

Forgot to say we have not asked to be connected but I was forwarded to the Livebox sign up page which I have not done yet. When I sign up is there a place to ask to be connected?

Here’s an article that sets out the stages…

My wife spoke with a very helpful girl from Orange this morning and I am pleased to let everyone know, we have a technician coming on September 5th to set everything up.

Thank you Jane and Fleur for your help.


Surprise surprise , the RDV for Sept 5 has been annule. Thought it was too good to be true.

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Damn! Second time lucky perhaps?

New appointment on 24th, lets hope they turn up then!!