Ok...the following comments are aimed at every business in the world that employs numpties that think its ok to be rude to customers when the customer is not being rude to them. Regardless of whether they are on minimum wage, top dollar or are volunteers....
Damian...why are manners considered to be either 'subservience' and why is a person expecting, and incidentally, giving out good manners, called names like pompous, colonial etc? as I said Im a nurse, I have never been rude to a patient but have had plenty chucked at me. I am competent at finding out why the person is being rude and dealing with it rather than showing them the finger and telling them to 'spin on this'. As a student nurse in the 70s I didnt earn enough to eat for the whole month, so on top of my 48 hour working week I banged in another shift or two on an agency, minimum wage hadnt been invented but I maintained a good attitude and was never rude.
Later I ran a nursing home and dealt with difficult older people and, believe me, much more demanding relatives....I am not, ever, a walkover, but I dealt with the circumstances without ever being rude back.
Once, I queued in a supermarket when a young mum has unpacked all her stuff on the conveyor belt and the assistant allowed her to, only to turn around and spit back " I am closed....are you blind' so the mum had to go to the next till...(Incidentally, I had queued behind this mum for 15 minutes) so we join another bloody long queue (never have enough on the tills because they dont want to have to pay too many staff so they inconvenience their paying customers)....we get to the same stage when the next cashier raises a hand and tells young mum...'sorry...my break' and walks off....we are expected to join the back of another queue. Now the supermarket have a crap system....no argument this is not how you treat customers, and they need to train their staff to learn some manner and speak politely to customers.
I dont accept that if you earn crap money you act like you can be rude and do what you want. If you are in a rubbish job you maybe need to ask yourself why...and if thats because the person couldnt be bothered at school and have left school with nothing to offer but a bad attitude...you are not going to get anywhere...or do you disagree Damian.When I worked in a hostel for the homeless we had plenty of inmates who couldnt be bothered and felt the world owes them a living, they kept their minimum wage jobs on average for a week, those however who wanted a better life and who decided to work hard and keep their heads down were noticed and promoted. We are the authors of our own destiny.