Thank you Karen
One of my problems is that I don’t like confrontations, especially in a foreign language. Their Cedex address is at Noisy, accueil uniquement sur rendez-vous. I plucked up my courage and rang the unique telephone number, and this time I wasn’t cut off. The lady was reasonably amiable and said that she would pass on my case to the person responsable. She couldn’t say how long it would take, but because I had worked abroad that there was an enourmous amunt of work. I pointed out that my career history, including overseas contributions, had been regularised back in December, but she said there was still an enormous amount of work. This is strange, as when I had a meeting with a very nice and efficient pre-retirement advisor10 years ago, she was able to do calculations for several scenarios during our meeting!
The mediator is part of CNAV, and contrary to the CNAV itself provide an email address, but no phone number or postal address. I wrote again to the email address, but the automated response said that they would ignore messages without a form.
I have found the director of CNAV on LinkedIn - apparently Assurance Retraite have won an HR award for innovation. There were bullet points with HR bullsh*t on what they were aiming to achieve. I feel a contribution coming on… why do they need innovation? why not old fashioned values like service, efficiency and courtesy.
Dave