Our Humax box has suddenly stopped showing subtitles on all Freesat channels. Obviously a few channels don’t have the subtitle option but we’re not getting any at all.
If I press the sub button on our remote, a message comes up on the TV screen “subtitles ON language English” and yet we have nothing.
I have tried switching everything off for 10 minutes to see if that unscrambles the box but it doesn’t.
I’m wondering whether there is some set-up on the Humax where we’ve inadvertently changed the setting so it no longer works.
Don’t know if it’s relevant, because I’m assuming it’s a Humax box problem, but we have a Samsung smart TV.
This is a nuisance as these days with most programmes we need the subtitles in order to understand what they are saying - except perhaps for the cut-glass voices on old TCM films and Foyle’s War!
AFAIK, subtitles are currently not working on channel 4 and its sibling channels, and hasn’t been for a while. If you’re having issues on other channels, I’m not sure what could cause this.
As far as settings on the Humax box is concerned, I think you just turn it on and off using the SUB button. Which Humax box is it ? Is it a HDR 1000/1100 ?
I may suggesting the obvious, but try unplugging it from the mains and leave it that way for an hour before trying again.
Whenever I have an issue with my Humax, I find that this performs a “reboot” and all is well again.
If everything else is working as normal, try to borrow a controller from a friend and see if that works - this will pinpoint where the problem is at least.
It always makes me smile when people say ‘turn it off for x minutes or hours’ as this will make absolutely no difference. Anything over a few seconds will work the same, no matter how long. A lot of people swear by it, but it really makes no difference.
Now, if it had a real time clock powered by a battery or supercap it may make a difference.
As I said, many people swear by it, but at the end of the day, its no better than an old wives tail … but, hang on, I’m a great admirer of old wives tails, so who knows .
Having faced the same problem 2 years on and not remembering how I solved it, I’m putting it here so that when I forget again in 2 years, hopefully I’ll find this.
That’s the challenge. I forget where “safe” is! Whereas if I go onto google and type “Humax Box subtitles” this thread will come up - as it did at lunchtime today.
Maybe you have accidentally pressed the TV/AV button ? That turns the remote into a TV remote. Not sure what the default TV is, but volume up/down very often works.
