Apply for a vehicle registration document, apply for RSA, fill out your income tax return on the internet … Do you need help to apply online? Would digital support make your life easier? Less than 30 minutes from your home, France Services agents welcome you and support you for all your daily administrative procedures within a one-stop-shop for public services.
Where can you find France services near you?
You will find the contact details and timetables for the France services closest to you among the 1304 currently labeled on the campaign page or the interactive France services map. You can do a search by entering your address, the name of your town or its postal code.
Note: In 2022, more than 2,000 France services will be deployed throughout France.
What services are offered and for what procedures?
France services is a one-stop-shop which gives access in one place to the main public service organizations: public finance, the Family Allowance Fund (CAF), Sickness Insurance, Pension Insurance, the Ministry of 'Interior, Pôle Emploi, La Poste, Mutualité sociale agricole (MSA) and the Ministry of Justice.
Some examples of services offered:
Help with administrative procedures: help you get your registration card or apply for the activity bonus, for example.
Job search: assist you in producing CVs and cover letters, guide you in using the pole-emploi.fr site.
Reimbursement of care: direct you to the use of the ameli.fr site and the mobile application.
Preparation for retirement: create your personal space, simulate your benefits, submit or withdraw your file on the internet.
Dealing with a dispute or a conflict: provide you with an initial reception and direct you to a local system in terms of access to the law or to a legal professional.
In addition to this base of services, users benefit from local partnerships forged between France Services and local support structures: local mission, CCAS or even access to digital initiation workshops for users.
To meet your individual situation, various services are provided in the scope of services offered by the public services that are partners in the program (tax situation, health, family, retirement, employment, identity documents, etc.):
general information on the procedures proposed by the operators (answers to questions, support for day-to-day administrative procedures such as the income statement, management of withholding tax, renewal of identity papers, driving license and gray card …);
digital support to promote learning and develop its uses (creation of an e-mail address, printing or scanning of documents necessary for the constitution of administrative files, creation of your identifiers to access the online public service. …);
assistance with online procedures (browsing operator sites, simulation of allowances, online request for documents, etc.);
consulting services for the resolution of complex cases by relying on correspondents within the network of partners.
Beyond the administrative formalities, you also have access to self-service computer stations.
Who is accompanying you?
On site, at least two trained agents welcome you to assist you in your daily administrative procedures.
Some recommendations before you travel
For most procedures, it is necessary to have an email address: remember to bring your username and your email password if you already have one. If you don’t have one, no problem, you will be accompanied to create a personal email address.
Depending on your procedures, it is useful to have some of your identifiers (CAF beneficiary numbers, social security number, Pôle Emploi identifier number) or certain documents: vital card, tax notice, latest pay slips, a CV on paper or USB key …
If you have a question about the proposed procedures or the papers necessary to carry them out, contact the France services closest to you directly by going to the interactive France services map.