When we moved here 5 years ago, one of our key issues when looking for a house was to have reasonable internet access as we needed to run a business. Until Christmas this year we had a pretty good service with booster boxes plugged into to some wall sockets as with the thick stone walls at the house the signal needed a boost.
We have an internet phone with wifi and TV package on an SFR Neuf box. We have not changed anything as far as phones or pc's are concerned but around Christmas we started to get issues with uploading any attachment to emails and very slow internet, so much so that web pages would time out before they loaded. More recently we had issues with any connection timing out. I work remotely from my home office for a UK based company and need to connect to their VPN which is just not happening at the moment. I cannot afford to lose my job over an internet issue.
For the last two weeks now we have not been able to use the internet phone. I can hear people but they cannot hear me. We have tried with friends to call and speak up to 10 times in an evening or at different times during the day, but to no avail. There is either a big delay, I can hear them and they cannot hear me or I sound like something from Doctor who!
I have conducted numerous speed tests online to see what is going on and the most recent ping test today came back at 1675 ms with download 0.68 and upload at 0.06! This is slower than dial up!
After my 4th call in as many days to SFR I was told again today that it was our problem as we had too many computers on the line!! why is this so if all worked well last year but not now?? I have found out that other neighbours also have slow internet but are not experiencing the issues with a phone as they have a fixed line.
SFR told me that on the package we have, we have a max of 2meg and we need to de-groupage to get a faster speed. Fine, but we are not in an area that offers this. What do I do?? I am reluctant to change phone providers but will do if necessary but need to keep the existing number, but what about the internet speed?
Do I call France telecom, speak to the local Marie or what are my options, if anyone can help I would be very grateful. It is coming up to our busiest time with the gite and B&B business and I cannot afford to lose customers as they cannot contact me.
A very frustrated person............... which is being polite! Please, please has someone any suggestions.
Thanking you all in advance.