Hi folks - it looks like the automated system has a problem with the fact I have a French address but am trying to submit UK documents (passport / drivers licence). And for some reason the docs I sent to the online advisor Monday night are taking forever to be processed.
I can only guess this has none of the 3 online help counsellors have been able to offer any actual help whatsoever other than to offer apologies and tell me it’s “procedure”.
The transfer I tried to make on Monday night got cancelled after being paused for 2 days and I ended up have to transfer direct from my UK Barclays account (first time ever!) which was surprisingly hassle free and instant - albeit yielding about 28€ less than I would would have got sending £1,000 via TW.
I don’t want to sound down on Wise, I have always thought they were a great service and still are.
All we can do is blame Brexit!