Transferwise have just changed their name to Wise.
And this rebrand means they are having to treat all existing customers as new customers and go through a verification process which I have to say even I as a serious geek tech user am finding tortuous.
I have been a Transferwise user since 2013 thanks to this site’s recommendation and recently the tranfers have been instant which is great.
But last night I went to make a routine UK to France transfer and was met with the fanfare of the new branding - whoop - follwed by “your transfer is paused while we verify you”.
Verification requires you to take a selfie holding a form of ID - National ID card - Passport - Drivers Licence - next to your face.
I’d advise getting someone to help you as trying it on your own is quite a struggle!
The problem then is the system is very fussy and rejected every attempt I made. I ended up talking to a chat advisor and sending documents to her but 24 hours later my transfer is still paused.
Hopefully you won’t experience this carry on but I just wanted to alert people who are used to fast transfers using the service formerly known as Transferwise.