Absolutely no need to apologise James - it’s always useful to share experience like this.
You were dead right James. Better to know there could be an issue than to find out when the transfer is urgent.
Some poor thinking from Fortuneo, too, which let me log on, check my accounts, then when I was right in the middle of a stock market transaction demanded that I re-verify my investor profile (3 pages to fill in).
Blimey, I hope Worldwide don’t go the same way. I always speak to the same man and the deal is done on the instant. 
If you have an actual working relationship with a human that’s always a positive sign. These faceless e-services like Paypal and eBay and even Wise are great when everything is working but can be somewhat frustrating when the computer says no.
I have FINALLY been verified today after poking the online chat people for a fourth time but still trying to be polite. I guess they are all working from home in their jammies. Like me.
1 Like