Hi we have owned a holiday home in Deux Sevres for over 12 years and have never had a cause to make an insurance claim. We recently had rain damage and a pool of water on our bedroom floor. I have put in a claim with MMA and they have sent me an email to say they have opened a file and I sent them a description of the damage but I have heard nothing since and this has been about two weeks. Can anyone tell me what the next steps would be? We need to lift the tiles to see how much damange has been done to the wood but I do not want to start anything without authorisation from the Insurance. I will ring them again but wanted to know if anyone has had anything similar and the way to progress.