Issue with VLS-TS Online Registration

Has anyone recently tried to enter the address to register the VLS-TS onine? My address does not show up on the search and so I tried to enter it manually. But the Code postal field does not recognise a valid postal of either 33400 or 33600 (Talence and Pessac) and I am unable to proceed further. I am at a loss on what to do.

Things I have tried

  1. Cleared cache and cookies and turned off all kinds of translation on the browser
  2. Used Edge, Chrome and Firefox
  3. Did all of this only on the desktop and not from my Mobile - Tried from 3 different devices.
  4. No Autofills and double checked all previous entries

Tried contacting the authorities but have not heard back from them yet. As this is mostly an online only procedure cannot make an appoinment at the prefecture too.

Any help/suggestions in this regard would be very helpful!

I’ve come across a few French websites with address entry that don’t recognise some postal codes, or get the wrong village for my postal code. When entering the address manually, are you starting with the village name ? If you enter the number or house name first it may not work. I always put the village name first and it often finds it for me before I’ve entered it all, and then gives me a list of valid addresses within the village.

4 Likes

I’m just wondering if someone like France Services can help you to do this on-line.
Your Mairie (or maybe even Pages Jaunes) should be able to tell you how to contact 'em. In fact your Mairie might be able to clarify the Address/Code Postale thingy..

Whatever… best of luck

Hi,
I just got off the phone with the number that was provided and here is what I had to do:
when you see the address page, go to the filed that says ‘voie’ and enter a bogus number followed by ‘rue’ zip code that you want and town where you are. Example:
1 rue 78230 Le Pecq

Then you will be given suggestions. Just pick one randomly.
Now you can change the fields that are populated to show your real address.
Example: your real address is 25 Avenue des Termes, 78230 Le Pecq
It gave you a suggestion that is nowhere near like 1 rue du parc 78230 Le Pecq
Change the ‘1’ to ‘25’ and change '1 rue du parc to your real address ‘25 Avenue des Termes’

NOTE: If previously you had checked that the box that said that your address is not found, UNclick it before you do the above.
Voila!

2 Likes

It’s Dec, and I’m having the same problem, but I cannot change the postal code, nor my city.

Must the city & postal code be correct? Lol

Don’t know how to get past this programming fault.

Any ideas will be much appreciated!

Mary

I figured out what Eric_Flanquart had suggested and solved the problem based on that. Find an address that matches your city and code postal. Once that’s entered you can edit the street, apt other details. It just doesn’t let you choose the city and code postal yourself