I have worked out that the SF in SFR stands for Sweet F$*k and assume the R is French for All as their service so far has amounted to that.
After 2 months, we still dont have Internet, they have added (ie charged for) services I didnt ask for or authorise then tried to charge me to remove them, didnt answer emails for a month then answered that as I had emailed in English, they werent going to answer etc etc. Yes I should speak French but they appear to be going out of their way to be non-cooperative, despite having French friends ring and try to explain the problem
Bottom line - I am looking for advice on alternatives.
The house is in Trebes (near Carcassonne) and I was looking for Internet without too many bells and whistles though happy to entertain other services (eg mobile, TV, calls back to Australia etc) if it makes sense. Can someone advise what alternatives exist in France and pro/cons/ actual experience with them (and btw, to make matters more complicated, my son goes back to Australia in ten days so I would then need to organise this from Africa where Internet works on Tuesdays with an X in :-))
Thanks in advance for any advice