I love certain things in Lidl. I don't but a lot there, we get all out meat in the butchers, all our fruit and veg in the greengrocers, and all our dairy in the Co-op.
I do, however, love the Lord Nelson Earl Grey tea they stock, plus I love rummaging around in the "new weekly crap" area, for drill bits, glue, stuff for the garden,or car. Never know when you might need a cheap and nasty motorbike jacket... ok, that last bit is a hilarious joke...
There is a BUT, yes, a huge one in capital letters.
There are 5 tills in total. Only one is ever manned. No matter if the queue wraps itself around the last aisle, and up the second last, and only then will the cashier ring a bell, and tell a couple of people to go to the neighbouring caisse, and wait for her colleague. The colleague comes 12-14 minutes later, normally, and opens up shop like she really really just wants to curl up and die. The queue gets smaller, and one by one, we all escape, after 2 minutes of shopping, 15 of queueing, and only a box of teabags to show for it.
While I'm at it, I might throw in the enthusiasm of all staff, or lack thereof, the fact that nothing is ever stacked, shelved, or categorized right, and it's like a jumble sale trying to find what actually matches with the price panels (in some cases none, as I once was shopping with a neighbour and watched her buy carrots clearly marked "spain" on the box, even though the panel said "France", and the same for cucumbers.)... what else.... oh, yes, there is always, but ALWAYS someone who wants to create a huge "cliché French queue" scene, where they decide they will not wait, and either storm out, leaving ice creams on the floor, or try to skip the queue, whereby suddenly all the hidden staff members come out of the woodwork.
Ok, I've complained enough, I must save some in case this actually gets discussed, so I might have something to say.
bottom line is this. I don't know how it works in other businesses, but hotels is mine. I understand that in a 2 star hotel, there are less staff, so you might need to ring the bell to get the receptionist to serve you a drink, or the waiter at night might be the same guy sent to your room with an ironing board the following day. You pay cheaper, so you get a lower level of service than, say, in a 5 star hotel where there is someone to open the door for you, someone to carry your bag, and if the hotel is good enough, you will have one waiter look after your table for your entire stay.
What is Lidl's deal. I understand that we are supposed to be paying less (are we really?? I never look at the prices, I just want my tea bags, and am a snob when it comes to factory raised meat, and brazillian imported transgenic vegetables. so, ok, people have said they're just as pricey, but lets pretend they ARE cheaper. Does this really merit the heartache??
what I really want to know is, is this a general policy of Lidl, or is the one in my town just really really REEEEALLY badly run.