Through work I was asked to call and speak to them yesterday to get the confirmation on what is going on. I spoke to a very lovely, very stressed lady! The outcomes of the phone call were:
- It is an administrative error NOT a problem with anyones accounts
- They are doing their best to get it through to all the departments but it is slow going!
- she said please don’t worry / panic no one will loose any rights
- The English speaking helpline is absolutely flooded with calls, they are really struggling. To help things move quicker for everyone she asked that people email or write or call thier local CPAM offices (hopefully this also has the benefit of them actually realising what is going on quicker to stop it happening!).
- She confirmed all S1 holders have perpetual rolling rights and that is what needs to be said in the email / letter to please amend etc.