A fortnight ago last Friday we bought a new ride on mower from Mr Bricolage which we were going to use for work. Before taking to a client for the first time we thought we better test it quickly at home. It did 10 minutes then conked out. Wouldn’t restart. We took it back to shop and they couldn’t restart it either. They decided it was an electrical fault so would look at it the next day. By Monday they had found absolutely nothing wrong with the wiring so said they would send it to their repair shop to have it looked at as it would appear to be the motor. We decided this wasn’t good enough as it was obviously a faulty mower and we wanted our money back or a new mower. Neither was forthcoming in the typical French blocking excuse of, “well if it’s faulty you shouldn’t have bought it”.
The above being the case it was sent to the repair shop. It will be two weeks on Tuesday since they sent it and we have heard nothing. On Monday I will be going in to read the riot act as they have both our 1100€ and our mower.
In order to get our money back what is the legal reason I use or with whom do I threaten them. If it doesn’t go after three weeks it sure as heck isn’t of merchantable quality which I would use in the UK under the Sale of Goods Act.
All assistance greatly received.