My futile attempt to order from Next

I am in the process of doing the finishing touches to a new bedroom décor and spent two hours looking for a bedspread in either, heather, lilac or lavender.

After two hours of searching I came across one from Next and tried to order it, only to be directed to their French site.

There was nothing like the same product on this site and I have both spoken and e-mailed to Next. I managed to speak to a manager at Next, who said that I had raised very good points and she was going to pass them on.

I received an extremely anodyne response to my e-mail as follows:

Hello Jane

Thank you for taking the time to email us.

We are always looking at ways to improve our service for our international customers. I'm very sorry, you are currently unable to order from another country's website and have this delivered to your country.

Keep an eye on our website for regular updates and our great range of clothing and accessories.
kind regards

International Team

This is another example of being forced to order from a website which does not cater to our tastes, and I have expressed my dissatisfaction, both to their policy and their e-mail.

It may or not be relevant but the tune which I was forced to listen was 'Maybe I'm the one to Blame'.

Was it me to blame for daring to try and order from their UK site or were that already saying OK hands up, we're guilty? I leave it to you to decide.

I have now received another two e-mails from Next/ The first one says that I can order the item from the French site as long as my credit card and billing address are the same. The second one says:

Dear Jane

Thank you for your e-mail.

The item numbers are the same, regardless of the country. Please input the item number in the search bar as 890585 and not 890-585.

If you still experience difficulties please do not hesitate to contact us.

Kind regards

Sarah Kent
International Team

This is a formatting error and because of it I have experienced all this difficulty. The numbers are not the same at all. I shall be sending another e-mail to Next and pointing this out to them, but I cannot understand why they have this error at all.