Orange, why don't they tell the truth?

[SuePJ]

@Estelle

I intend to complain to Orange (I’m not sure where to start with that!)

This thread might help you. For me, this worked. They refunded 100 euros.

Help Please with Letter of complaint to CEO of Orange

I’d be most grateful please for some fine-tuning of the following. As mentioned elsewhere, I am trying to get Orange to refund our abonnement following over a month without the internet and am writing to the CEO. I wrote this in English first and then dropped it into Google translate because my French is not good enough to write something like this from scratch, so I realise some of the French construction will not be ideal. That I can live with, but I’m more concerned about actual errors, for example if my language is too informal. Many thanks for any thoughts on how I might improve this. Monsieur, Service médiocre concernant la demande de remboursement Je vous écris au sujet de ma récente expérience du service d’assistance téléphonique Orange 3900 et du mauvais traitement que j’ai reçu dans le cadre d’une demande de remboursement. En octobre 2020, nous n’avons pas eu l’Internet pendant 10 jours. Une fois notre connexion Internet rétablie, j’ai contacté le service d’assistance…