Like you Brian, I was wary of these offers. They kept pouring in, so we cautiously had a few around to estimate the pump and insulation. Sure enough, it was ‘give us three quarters and then Total Energy will refund you later…’ These were quickly discounted, and rightly so judging from the growls and complaints about wasting their time.
I told her to forget about it, the whole idea is one giant scam.
Anyway, the last estimate before we gave up, was quite professional. They went into detail of the house and her situation with emphasis on the age of the house, lack of insulation, woman living alone, low declared income (the fact that there are 20 odd foals and horses in various stages of pregnancy out in the paddocks did not seem to phase them…) then went away and came back with an estimate of 40k€, with a bottom line ‘estimated entitled refund’ of 40k€. We shelved it with a smile. But they would not leave us alone, kept calling asking for a start date. In the meantime with winter approaching, she purchased oil!
Then suddenly, they appeared in person asking what was it not to like, and when can they start? I then jumped in with my size tens and told them to go away and only come back with an attestation from Total Energies (it seems that Total are the Govt arbitrators for these installs) that the whole installation would cost us nothing. I thought this would get rid of them.
But no, they re-appeared with attestation in hand from Total and another from the installation company saying it was completely free. On examination and checks, all appeared legit! I am sure there is a catch somewhere, but could not see it. On the basis that 40k - if it has to be paid - is not the end of the world, she signed.
A week later, two Polish chappies appeared with the biggest pompe I have ever seen and beavered away until 11pm installing it with a promise to return next week with a truck load of insulation…
So, there is a big unit outside the kitchen window, nicely plumbed in to the radiators that we have not paid for!
I will gather up the relevant paperwork and mail it off to you if it helps.