Hello Karen - as usual I am a bit slow to pick up your posts!
I hope the following link is helpful:
Normally VAT is not charged on exported goods - as the link shows, it is a consumption tax, so if the goods are consumed in the country (e.g. France), then VAT rules apply. If sent outside the EU then VAT does not need to be charged in France, but make sure you have proof of shipment.
All the best,