Point taken but as an sfr customer for 15 odd years and about a dozen moves I’ve had no real problems, have used free for one of my kids but he’s come back to sfr (4 family phones + internet/landline) and had orange at work, now Ciel which uses a generique sfr box and works perfectly at half the price of orange pro. They’re all pretty much the same but I can understand that those who don’t speak French/need an English speaking service judge them from a different point of view, and so will have a different take on pretty much everything in France.
Rickspen, pop into your local SFR shop, there just might be somebody who can help in English 
Courage !