I’m just starting to rev up to changing my mobile over from SFR to RED in Jan and wondered if the process was as easy as when I switched from Orange to Sosh for my internet connection. For that, I simply called Orange and they did all the switching for me and I didn’t need to do anything, not even change the livebox. Totally seamless.
So I was rather hoping that the SFR to RED process for the mobile would be as seamless. I’d be really interested to know if anyone’s had any experience of doing this? I also use an e-sim with SFR, so assume I can get the same with RED.
I’m with Red SFR… and am annoyed by the way, from time to time, they arbitrarily “improve” my contract without asking… and put the onus on me to say NO…
The first time I twigged why I was being charged so much more each month… it took ages for them to cancel and I never did get back any money… aaargh.
Now, I have to watch the bill, like a hawk… and swoop on 'em from a great height.
I wish they would make the “offer” and allow folk to say YES if they want to accept it…
(I just want a mobile… for calls… not for internet… please!!!)
I’d change provider, but it’s too much hassle as everyone who needs it… has “this” number… and that’s a lot of contacts…
Good feedback @Stella. I was initially interested in Orange mobile but couldn’t get reception at my place.
Re changing, I think it’s not too difficult apparently if you want to do it. And you can keep your existing number, with the operator cancelling the current contract, so maybe worth looking into if you’re not pleased
when I’m fully up to it, that might well be the way to go… can’t afford any slip-ups though… we’ve been with them for 20 years… but they’ve changed their tactics recently… and not for the better.
You’ve lost me now , Sosh? RED? All foreign to me. I have Orange for the internet and landline and Leclerc for the mobiles. Mostly ok and it it ain’t broke don’t fix it.
Or perhaps that should be daren’t fix it, unintended consequences, and all that.
There was one, Lebara I think it was, years ago for the mobiles but it could only be topped up at a participating Presse. The nearest to here was 15 kms away and professed to have never heard of them. Only when I pressed him to investigate further on his sales screen did he spot the name right down the bottom and recharged my phone. Soon gave that up when I heard about Leclerc.
Moving from Orange to Sosh(owned by Orange) cut over 50% from my internet cost and haven’t noticed any difference in the connection speed. I expect to do the same by moving from SFR to RED (owned by SFR) for my mobile. Certainly worth the effort to change
Many years ago we had SFR and all was going well but then they offered a trial of changing a digit on outgoing numbers to get a free call. I took the trial but for some reason declined the change and stopped using the system. I later found that they had signed me up anyway and, although I was no longer using the prefix, I was being charged for it. So I cancelled the service but they kept on taking the money out of the bank despite my repeated requests to stop. I went to the bank, CA, who said ‘nothing you can do except close the account’. So I did. and crossed the road to La Poste.
I am curious though, why do these companies Orange and SFR, own cheaper competitors?
because they use technology to control the accounts rather than real people basically.
You can’t talk to a person, you can only conduct the account on line and that saves them a considerable cost on employment.
Certainly with Sosh and Orange, Sosh is the ‘low cost’ option that they offer, and from what I understand, the key difference is that you don’t get a telephone helpline. I assume RED is similar as far as SFR is concerned. More than happy to take the saving for really not much effort and difference in service, based on my experience so far with Sosh
They’ve done that with me a few times for my mobile. But they always send an email the month before with a link to refuse the offer. Once I refused, but the other I accepted as it was a really good deal. It is annoying though that they will automatically apply it unless you refuse. This would be illegal in the UK I think (at present, but who knows in the future), but seems tot to be in France.
Not quite true. With RED, for most things you do have to go through the online stuff but you can in the first instance talk with someone online via chat if you want and then talk to someone on the phone if it’s needed. I had to do this when my modem blew up.
I left Sosh for that because they did it very sneakily.
I challenged them and got 3 months of the “vente forcée” increase back. They refused to reinstate me back to the old package and cost that I’d been perfectly happy with, saying they were no longer offering that contract. It took me a further 6 weeks to identify a suitable alternative network and leave them.
This should be illegal in the ways the French phone companies are doing it. This kind of thing, and other practices of the mobile networks in France, is what makes me say consumer rights are poor in France, or poorly enforced.
I did like dealing with Bouygues though (a shame their signal was too weak).
