No it’s the “typing too quickly” spelling. Although with the advent of spelling correction in browsers and word processors I find my (already none too brilliant) spelling has deteriorated.
Going back to the point at hand in a more serious vein. If I experience poor service I just go somewhere else. It’s in the service provider’s interest, therefore, to give good service and retain customers and, actually, everyone wins.
If poor service is routine and tolerated it suggests that there is too little scope for customers to go elsewhere (as well as employees being too hard to get rid of if they are serial offenders).
I know that there is an element of “France is not the UK or US” here but perhaps the highly regulated world of French small companies and artisans does not always lead to the high quality customer experience which is supposed to result.