I am actually with them Wendy. They are extremely helpful and take care of everything for you so you don’t have to worry about making calls to try and get an engineer out (if needed). I signed up with them when I first moved here. I had to get a contract with Orange France first of all, but they did all of that for me, then they took over the contract from Orange, and now if I get a problem with my phone, I just call them and usually within 24 hours (unless of course it’s a weekend or a holiday) they get an engineer to my property. The very first week of moving to France, my telephone line went down. So, I called them on my mobile phone, the next day an engineer arrived and fixed the line - much to the dismay of my neighbour who had been waiting for 3 days for an engineer to turn up to deal with her problem!