I lose the will to live! (Not really, at my age that may be a dangerous thing to say.)
There was a time when 10 minutes on the phone with the Orange helpline and they would agree that we needed a technician to come out to our gite - we always need a technician with our less than reliable telephone line - one day we’ll pay for fibre.
It’s just taken 90 minutes on their chat line to come to the same conclusion!
Well done for persevering! We are still waiting to get our electricity supply connected properly, phase and neutral are currently reversed. Emails sent each week with 0 response so now to send email twice a week then daily etc until we do.
I was thinking of @billybutcher while waiting each time they went away to do something else. 
I wish there were a way of saying to “helpline” operators “Look, I have time and I’ve learned perseverance. Just do what I’m asking.”
Yes - I understand why they have been trained to stick to the script as sometimes people phone up to complain having not tried the obvious stuff first - but when you have already spent hours “turning it off and on again” it’s frustrating when they won’t cut to the chase.