Hi. Last year I was looking for a pool company to build a new pool for us. I sought advice from the forum and in particular from John. Thermapool was a company's name that came up as having an excellent product.
Sadly we couldn't get hold of a local builder to put in the pool, so we went with Thermapool for both the kit and the construction.
After many exchanges of emails (and some badgering by the company) we settled on a size, colour etc. They were over in France to sort out another client's pool and so they came to us afterwards. To keep costs down we arranged to put them up in our house.
We had had a local construction company (who often dug holes for pools) dig out and remove most of the soil and Thermapool agreed it was a good job.
The job was to take 2-3 weeks, but in the end was completed in 8 days!
We were very pleased with the pool itself, but found we were having to pay out more and more money to sort out an issue with levels, which could have been resolved at the beginning if we had been made aware of the consequences.
They were in such a rush to leave at the end of the job that we only received a 5 minute cursory instruction about running and maintaining the pool - no written instructions, so I had to write them down as he (the boss) explained. Instructions about the pump were later found in the rubbish!
Suffice to say we have a nice pool but we would never recommend anyone have Thermapool construct it for them. We paid all our bills on time, but then an additional bill arrived unexpectedly months after completion (despite the contract saying all additional costs had to be agreed at the time of construction). Had we been able to consult a lawyer in the UK we would not have paid this bill and, despite a request by our solicitor (on our return to the UK) for a refund of this money it has not been forthcoming.