UK* & EU Licence Exchanges

I’m struggling with the ANTS site.

I need to exchange my licence so I can have a point removed. Unfortunately, all I’ve achieved is a letter which I can produce to confirm I don’t need to exchange (which supports what others say about some police not knowing the law).

I’m probably missing something.

To save a visit to France Services, is there a straightforward way of getting ANTS to let me change?