I have been using my UK Government Gateway Id to access UK government services (pensions, NI records, Money Claims Online) for a few years now.
Those of you that have used this will know that you get sent an access code by text (there are perhaps other options) if you have an access code that is more than 7 days old.
Today that has all ceased to work. The Id is recognised as is the password but the Access Code doesn’t arrive.
I had an issue last year getting the access code by text due to network signal issues.
Eventually i installed the HMRC app on my phone and that generates the access code when i need it for the web based services. It might be a way of getting that access code and a work round the issue you currently have ?
My OH is due her state pension in June so thought she would use the UK gateway. Unfortunately she fell at the first hurdle - they want to do credit score for ID purposes and need a UK address. Any ideas?
@Poquelin What I found after my id was rejected was that one of the early screens actually required it without the embedded spaces that I’d always used before. Have you tried it both ways?
Tbh, it’s so many years ago that I’ve forgotten what I did or didn’t do. At the moment it isn’t a problem, I have no need to contact HMG, the niggling thought is might I have to one day? Perhaps I can phone somebody and start again.
@Poquelin When I was using the government gateway for some sort of tax thingy, it asked for the number twice - once it needed the spaces in and the other it needed it without. So always worth trying both ways.
If you’ve used it very recently with success Nigel, that obviously isn’t the current problem. It’s always been a bit flakey though in my experience
I’ve never had any probs getting thru’ the Gateway, altho’ I recall a note on a Google search result saying that G/way had been terminated.
Clearly it hasn’t. I tried just now. It remembered my u/name and p/word. The access code was in my phone by the time I reached over and picked it up. I was straight in and very relieved to see that
I’ll just tag this on in case anyone else is affected: the Barclays ID service will stop working later this month, so you’ll need to arrange another service.