I received an e-mail which on face value appeared to come from Orange. Indeed, they had masked their address with an Orange address, produced a letter which looked credible, in French, in which they said as a valued Orange customer, I had been double-billed but complete the attached formula and the refund will be processed.
I looked at the form and firstly it wanted credit card details (not via a secure site) and then from examining the website code, the "Submit" button sent the information to a completely different site, not Orange.
So if you get a mail from Orange saying you have been double-billed, you have not. This is a scam to collect information from you, including credit card details.
No Mike, not at all. On the three hits and out principle over the period of one year they achieved it. Money back eventually, as you rightly say, but waiting six to eight weeks while they investigate and then cough up without as much as apology. They hang on to our money to invest, even 24 hours with all payments in on a single day, earns them millions very quickly. The human element has gone, then they quibble over a €30 double payment... I am one of thousands who has the same problem, they earn hand over fist hanging on to these 'errors' that long. Profiteering pigs at the end of the day. Where is our 'interest' on the money when it is returned? Plus, when you stop using them it takes forever to get them off your back. I still get messages from them roughly two and a half years on which I spam but they keep on coming.
Yes though, phishers are another story altogether.
also look out for SFR, over paid phone bill and want to refund to card, or Paypal wanting you to update your info.. Both give a form to fill with every detail of your life..
I get dozens of these things a week at one of my addresses, I basically keep it for buying online and any other transaction that puts my email in the public domain. My main email address gets perhaps four spams a week and rarely any of the scam mails. This morning's best example was one from my UK bank asking me to open the attachment to read about new electronic security measures. Oh yes! They have an entirely different email address at the bank, so no possible way this could be from them. As for open up, that would be too much risk alone, and as for downloading the attachment - well enough said.
Not phone-related, but also watch out for fake e-mails allegedly from HM Revenue & Customs (HMRC). I've had two in the last week telling me I paid too much income tax last year and asking that I fill in a refund request form. The link to that form (which I of course didn't open) had a .ua suffix - the Ukraine!! The originating address for this e-mail had hmrc initials within it but a .......co.uk suffix. All true Government e-mail addresses end ........gsi.gov.uk (gsi = Government Secure Internet) so beware and immediately delete