Our tame insurance expert @fabien has been chatting to me and would like to point out the following…
Unlike in the UK, when you breakdown in France you don’t call the AA / RAC / Green Flag or the like. You call your insurers. You’ll find the breakdown number on one of those handy little plastic insurance holders that are sent out with every policy (and if you are really lucky, you will have been sent some stickers too!).
Unfortunately Fabien has seen an increasing number of British drivers calling the local garage / tow truck first. Whilst this may seem like the quickest and simplest way to get you moving again, don’t! Doing this means that there are ABSOLUTELY NO GUARANTEES that any costs you incur will be refunded, even if you have ‘breakdown’ cover.
Until now, Fabien has somehow (the man is a miracle worker!) managed to get people’s costs refunded but he’s noticed an increasing reluctance on the part of insurers to accept the ‘make a commercial gesture’ line and refund people. But today he saw his first denial of refund. The French insurance community is a small one and once one refund has been refused, others will follow.
So, phone your insurers first - all of them will have an English speaking helpline if you ask (insist?!) so you have nothing to lose and everything to gain.