I’ll drink to that 
If I need to make a online purchase I log on to my CCF account which has a specific area for online purchases they approve the amount and provide a virtual one time use bank card number that is linked to my account …secure! also CCF provide a personal adviser (no charge ) just ask a question and they provide a answer, quite quickly
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Yes, totally agree. 5 years of faultless banking with lots of advice and answers to my questions within 24 hours. Thoroughly recommend.
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CA Britline have been brilliant at all times for us over the last 15 years but I wouldn’t touch their insurance offerings with a bargepole.
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Our region of CA - Charente Perigord has recently updated tge banking app and I have to say it has gone from good to excellent.
Payments now show in real time together with a list of the actual date it will be debited. Credits are also shown in advance.
Very helpful when you have forgotten a payment you have made which suddenly appears to challenge your balance.
On topic, never been asked about house value, been with CA for 33 years and like @Sue_Young went with Britline when it started, manager was called Vincent Gray if memory serves.
Switched to our local branch 11 years ago and cannot fault them.
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I have to say that Banking phone apps are comming along in leaps and bounds.
I looked at their website and waht sort of fees do Britline charge for their packages? I guess they are really a Fintech with the mothership having real branches.
We too bank with CA Britline, you have been lucky.
I would distinguish between the consistent performance (over time) of a particular branch and the performance of the national subsidiaries of CA, such as their insurance and asset management arms.
CA Britline have provided us with superb service for 7 years now, both as non residents and French residents. Responsive, helpful, accessible at all times.If I send an email and the account manager is away, another account manager always steps in and responds, even if it’s only a personalised holding message (itself pretty rare in France in my experience). Obviously banks are commercial beasts and if you buy lots from them, as we do (insurance, banking, savings) you’d expect equivalent and appropriate levels of service. If you don’t buy much from them, like any commercial organisation, I wouldn’t necessarily expect top service.
Their (national) insurance arms, Pacifica, shower us with % loyalty discounts for buying several different products (cars, house etc). Their asset management arm, Indo Suez leave a lot to be desired. Their charges are extremely high, ie for managed assurance vie services (up to approx 2.5%) coupled with sometimes baffling asset allocation decisions (ie where and how much to invest). Unfortunately that is not confined solely to Indo Suez, and French bricks and mortar asset managers have a well deserved reputation for high charges and indifferent performance.
Lucky you.