<rant-mode=on>
Why do French companies even bother with email, or “send us a message” functions on their website when they don’t bother to respond?
OK, I should know better, this has been discussed often enough.
But I’m a bit peeved at the moment.
Towards the end of last year I got a letter from SAUR inviting me to make an appointment so they could check my connection to the village public drains.
Fair enough.
But I had no chance to be in France on the offered dates and with Covid rampant in both countries travel was looking very dodgy anyway (in fact I had two trips over cancelled in Jan & Feb).
So, when I arrived in April I wasn’t overly surprised to find a further letter (this time from the local SIAEP) - though this one with the prospect of a 300€ fine if I don’t comply. I should stress I don’t mind complying, but only have a small number of dates when I will be around (and I’m not making a special trip).
So, I replied by email stressing my willingness to cooperate, explained the fact that I don’t really speak French well enough to do phone calls etc etc.
Haven’t heard a dicky bird.
I also messaged SAUR via the “my account” section on their web site.
Haven’t heard a dicky bird.
I’ve tried again, no response. Not even a “we have recieved your message” (last week I got a pop-up promising a response within 72 hours from SAUR, at least).
I’ll send copies by post this time as well.
I know I’ll end up phoning, how well that will work we will see
But how the <more deleted expletives> do they cope with people who cannot use the phone at all?
<rant-mode=off>
And breathe…