Hello Nigel… and welcome to our Forum.
We are asked to register our full names … and I suspect that yours is Nigel Birkett (?).
If you would like to confirm this… I can amend your Registration page
Reference your problem: 2 boxes for the same address … ?
I found that a letter, sent by the postal method where you get written/signed confirmation of receipt at its destination…worked a charm… when emails/phone calls had had no effect.
Mind you, the fact that I was asking the Supplier why they were stealing from me may have got someone’s attention !!
It took me almost 12 months to sort, during which time the Supplier took 2 lots of charges from my bank account every month…
As I pointed out to them…same name, address, etc etc… fairly obvious it was an error… (any fool could see that … but I didn’t actually call them a fool) and I told them to check. They would find out that only one of the connections was being used/had ever been used…
I used clear, calm, language in short sentences (as my French in those days was a little lacking)…
Phew… also…I threatened to write to the Head Man… (I had found his name, but forget it now)…and tell him about these “thieves” who were taking advantage of an innocent mistake.