IMO you are wasting you time trying to contact Amazon. I’ve been a customer of theirs since 1998 with accounts in the US, UK and France. Their service used to exemplary.
For example about ten years ago I bought a top of the range TomTom GPS through Amazon. The battery failed in no time. I contacted TomTom and a more arrogant bunch of bastards I have yet to meet. The whole thing dragged on over months with the GPS failing all the time (try that at night, in the rain in the middle of a strange city and the GPS just dies mid turn).
In end I I contacted Amazon and they immediately sent me a new one and asked me to return the old one. Which I did. They sorted it out with TomTom, which, of course is the way it should be.
By contrast I bought a backup battery for our gate through Amazon earlier this year. What arrived was a spurious knock off with no safety or CE label. I contacted the vendor and they were useless. I tried to contact Amazon but the website just takes you around in circles. Maybe there’s a magic link but I couldn’t find it. So basically Amazon are now flogging unsafe electrical items! I ordered the genuine part from my local suppler instead and waited for it to be delivered.
I bought another item in November (I think) through Amazon from a third party. It broke soon afterwards but outside the return period. Impossible to sort out. If it have been a high street retailer it would have been five minutes work to pop in and have it replaced. I’ve decided to just live with it.
So… after all that, I think Amazon’s customer service has gone to pot, that maybe something to do with them being as much an Ebay type marketplace now as a direct seller or it maybe the suits between Bezos and the frontline don’t, like so may suits, actually do customer service - there’s no direct profit in it.
It’s dangerous for them IMO, I spend a lot with Amazon, expensive items as well as cheap cables etc. It’s one thing to have a problem with something relatively inexpensive (the battery was about €100) but the days of me buying Cameras, lenses, video equipment from them is probably over. I can do without the hassle and I’ll just order it from FNAC or somebody I can actually talk to. BTW, the days of Amazon being better value are over too.
Last word on the TomTom, the new one failed quickly too but it was such a rubbish product a little industry had grown up supplying do it yourself battery replacements. I bought one of those, it came with a couple of little tools do do the job and Hey Presto - fixed forever - eventually gave it to an elderly neighbour. I never bought a TomTom again, the three Garmin’s I have bought since bought (one was to use after the TomTom died somewhere) are all functioning perfectly with free map updates (I also notice the built-in GPS in Mercs is Garmin).
Sorry for the long post, but I’ve been wanting to rant about Amazon for a while now
Off to call the UK Pensions Service now, jut to cheer myself up