After at least 10 years, my Orange ADSL line is no longer…
I had an ADSL line for my internet with Orange for about 10 years at least – however about 4 weeks ago my Livebox just stopped working ie you could see the signal but it kept coming up with a configuration message. So as per their guarantee I contacted the English helpline and they sent an engineer out – he duly arrived on the Monday and replaced my ADSL socket and the Livebox worked for a day then about 24 hours later stopped working.
I wont go into the hassle I have had re getting this resolved but suffice to say 3 weeks later and after 2 visits to the Carhaix Orange shop (56 kms there and back) and various visits from engineers ie those who could be bothered to turn up, today an engineer did turn up and after various line tests even replacing our line and giving us yet another livebox he said to me – you have never had an ADSL line – I was astounded to say the least considering we have had a livebox for more years than I care to remember and a few years ago I cancelled my fixed line for a package with the ADSL livebox that included free calls to most of the world. OK so it was expensive ie about 37 euros a month but it worked well until recently when it started to play up.
The engineer said well you cannot have ADSL now as you are 8 kms the maximum you can be from the exchange – I am furious to say the least, its been working for donkey’s years and now its finished ie no livebox and no telephone. He then plugged the telephone into the adsl socket however, you do you have a telephone – which of course did not work.
He said just get a mobile – you can use the Airbox which in my book costs too much. Lets face it I was paying way too much for an ADSL line but to have to pay even more for an Airbox with limited access is not an option. How do they get away with it I wonder – the engineer then said that a new cable would be run along our road in 2 months guaranteed – should I believe him? So to keep my telephone number I have to pay Orange for a fixed line – and more for the internet, there are no other options in my neck of the woods.
I just wish I could fathom out why my connection stopped so abruptly. Only a gaelic shrug answer to that particular question. Roll on 4G and then goodbye Orange and when it comes to hassle, well changing telephone numbers is bad enough but email addresses etc etc for financial institutions and Cpam and doctors – as if I have not got enough to do.
Any solutions to this problem welcome.