Hi - Orange seem to have summarily disconnected our Ligne Fixe number with the area code, and informed us that we are ok, as we have a different VOIP phone number usable via our Livebox.
The context is that we have in the last month or so obtained a VDSL2 connection to the fibre cabinet that finally reached our remote Haut Jura village. (That bit is good news, and we now have HD TV via the Internet, much better too).
To use VDLS2 we had to upgrade to a Livebox 4. I asked specifically if we would retain the 084 local number for those calling us, and for calling out, and was assured that we would.
The fixed line (rj11 to the xDSL plug provided with the Livebox) worked fine for the first few weeks.
It has just stopped working. The 084 number is still showing as a contract on our Orange webspace, and we have been assured by one of many Orange staff we spoke to today, that it is still exists as a contract, and is not affected by the move to VDSL2.
However a couple of the contradictory Orange techies have said either the number has been annulled (therefore not a technical fault - but a commercial issue, so back to another adviser), or that we should be happy because we have a VOIP number starting 09 and why are we so concerned!
It is a particular concern currently while we are trying to keep in touch with family and friends in different countries, and if it has been cancelled, it will take us a long time to track everyone who has used it over the last 18 years and let them know, so we are deeply frustrated!