Private message best if any more confidential details need to be revealed - NOT passwords, obviously, but you probably wouldn’t want e.g. email addresses in the open forum.
Anne - you mention that your email address is French, was your PayPal account originally set up in the UK or France?
As I have access to a computer in France I have just had a go with the password recovery there (while sat comfortably at home in the UK - that aspect of the Internet never ceases to impress me) - it is slightly different to the UK one in that it only offers to send a security code by text to the phone number known to PayPal whereas in the UK I get 4 different options including text and email.
Yes it does but, while PayPal is “country specific” it will allow you to log into your account from anywhere (people travel, obviously) and was happy to let me reset my password even though I was using a French IP address.
PayPal seems to use its notion of where the account lives, rather than the email address - mine is a .org address so not tied to any specific country but once I have logged in and logged out again PayPal defaults to the UK site even though the IP address is French (if I clear cookies, it reverts to the French site until I log in).