Brian you are writing my exact experiences also. I have a list as long as your arm of supposed missed calls on my mobile, the numbers I need to know are all named on it. the house phone is necessary for me that’s the number I give the various hospital depts, or businesses if neceary. the answerphone message for callers is short saying my name & leave a messagein French 1st then English. I rarely have a message left and the phone rarely even rings now, I presume the French give up when they hear English after and vice versa for English friends who don’t the start of the message! The French, when it does ring and I answer, ask if I’m the ‘Terminus’?
2 mirnings ago I was on the phone to orange helpline, for 1hr 15 mins to an English speaking French woman In their technical department, because I had Problem with the Nokia Mobile supplied by them last year and added to my orange account, when a different annual mobile contract had finished.
Thought it would be simpler for me to have all on one account. WRONG! she couldn’t sort out the mobile problem, even got a French colleague from somewhere on conference as well. No joy, she promised to call back between 2 and 2.30pm that day, needless to say she didn’t, I’m still waiting!
I was going to put this info on the discussion that came up again the other day, where a member was compiling a list of complaints over orange problems and their customer service! hopefully she’ll pick up on these now.