it will only be a temporary manoeuvre David… just the telly and plug it in to the wall initially.
If you have an old deadbox, is it worth asking them to replace it? You’ve probably paid for a new one quite a few times over anyway… Orange support should arrange it if you ask…
We have done that in the past - just take the old one back to the shop after its arranged by support (if that’s convenient to you) but mind you get a receipt or acknowledgement that you handed it in…
Amazon chat offered no solutions just return it for reimbursement, which I don’t really want to do, so I connected the ethernet cable. Still doesn’t work
When I go to that it offers me 6 choices, configuration, IP, Netmask, gateway, DNS and Connect. Tried Connect, immediate fail. Tried IP and the keyboard came up, put the 8 digits in, nothing.
Since I bought it last week the price has gone up €30.
Really frustrating that practical solutions aren’t offered, only send it back, which of course if not for an exchange (that wasn’t offered) a replacement will be a lot more expensive.
what was connected to each end of the Ethernet cable? One end in the deadbox and the other in the TV itself?
That sounds like it’s asking you to provide an IP address for your telly as it’s not getting one automatically from your Livebox. Normally your Livebox should use something called DHCP to issue addresses to devices without you needing to worry about it.
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IP will be the address you want the telly to use, e.g. 192.168.1.50 (it just needs to not be one already used by any other devices you have)
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Netmask is kinda like shorthand for defining rules about the network created by the Livebox (undoubtedly here you can just type 255.255.255.0)
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Gateway means what IP address will your telly send traffic to on its way to the internet (it’s the Livebox so type 192.168.1.1 here)
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DNS means where should your telly go to ask what the IP address is for domain names like TF1.fr or BBC.co.uk (your Livebox does that for you so just type 192.168.1.1)
Success at last, I am exhausted. All I did was change the direction of the ethernet cable between Livebox and tv. When I did that it clicked into place, which it didn’t before no matter how hard I pushed.
I am going to leave it like that rather than send it back, the cable is very long so only passes 2 doorways, only one of which is in regular use (my bedroom) so till I get that short stretch taped down I will have to be careful.
Had to sign in to Netflix, laboriously on the onscreen azerty keyboard and had to scrap it more than once but all seems ok now.
Thanks all for the helpful suggestions.
aha! what is often called a null modem cable - only works one way.
I get the impression David means he rotated the Ethernet plug 180°
Ethernet “uplink” cables with transmit and receive pairs swapped used to be a thing but are rarely needed these days as everything auto-negotiates (and gigabit Ethernet simultaneously transmits and receives on each of the four pairs anyway).
Now that you have it working you can try other approaches with a fallback position.
When I said run an Ethernet cable I was mainly thinking of it as a stop-gap solution, I would not want you to incur a trip hazard just to watch TV.
If you are going to stick with the cable, can you run it safely & fix it in place?
As for the WiFi password - do you have any other device (phone, PC) which already connects to the WiFi - I presume the answer is yes, at least the PC as you mentioned that is connected.
You can probably check/retrieve the WiFi password from the PC
Instructions here
I’ll have a look at that later but if it is that easy to find someone’s password.
If I can’t get the wifi to work later I will stick with the cable and it is long enough to go anywhere that I want it to. As to the 2 doorways I could get it taped I suppose or even run over the top of them. Only trouble is it won’t be far from the cheminee and if that is needed this winter, and it might well be if there are cuts, I will have to disconnect. But if there is no leccy no need anyway.
Yes it is - the presumption being that access to those settings needs access to the PC which is physically secure and needs a password to use - if someone has already broken into your home the additional damage of them getting your Wi-Fi password is small.
That suggests to me changing the ends to the devices.
quite… if its an old cable, it probably was. I’ve got one buried away somewhere marked with a big X at one end to identify it. As you know, the pairs normally match at each end and you can tell which end is crossed if you know what the correct pin-out pattern is.
There is an alternative solution…
Use something like a TP Powerline solution such as being discussed in this topic which SuKe uses for her TV.
Exactly.
The standard advice anyway is to change the password to something more meaningful (to you) anyway. If the box is ever replaced, there will be a new password to contend with.
I still strongly suggest you have your old Livebox replaced with a more up to date equivalent… the WiFi capability will probably be stronger in any event.l
It was David’s comment about it “clicking” where it hadn’t previously, but I suppose that could work just as well either way.
I don’t use the AP built into the Livebox anyway.
I am convinced that the Livebox isn’t at fault because my computer and tablet connect fine with it through walls, whereas the tv did not connect even when it was almost alongside it, so I will leave that in place for the time being.
The ethernet cable is not ideal so I think the most urgent thing to do is investigate by the method of checking and correcting my password, suggested by @billybutcher when I have the time to concentrate upon it. I doubt that will be today though with health visits and dog education classes taking up most of the afternoon.
I am hoping that, with all my various attempts to satisfy the demand for some kind of pass or key, I have missed some vital element along the way. For example, the English helpline of Orange contradicted both @graham and its own website regarding the introduction of the shorter security key.
I am for the time being resisting Amazon’s efforts to take it back, recent failngs to completely fulfill reimbursement promises loom large in my memory and I am already regretting not buying from a local dealer, but the problem is, none is really conveniently local.
It is entirely possible that the Wi-Fi built into the TV is not great - even relatively expensive sets can have “peripheral” functions like Wi-Fi pared down to the minimum cost wise, with obvious results as far as performance is concerned.
And this wasn’t expensive € 150, which is why I want to hang on to it, they’ve jacked the price up by €30 since last week!
Pared down yes, but ineffective at 2 metres?
Anyway, I’ll try again when I’ve verified the password situation
If there’s a wall in the way, possibly - but I thought that there was much more distance between the TV and the Livebox?
Not when I followed @graham’s advice to move the set nearer, then it was in clear view of the livebox 2 metres away.
Ah, that would, indeed, be spectacularly awful Wi-Fi.
What model is it?
An RJ45 link is the better solution.
Consider the TP-Link option mentioned earlier and save all the hassle.
Absolutely
and more stable