The mother you met yesterday is who we need more of. I work in a hotel, we get a lot of young students on internships, studying hotellerie, who spend two or three weeks with us. They're kids, like, 16, 17, but the attitudes vary.
The guests at the hotel range from young sporty types, to eccentric old couples,with toy dogs in pushchairs. We get able bodied people, as we get disabled people.
I find it shocking, completely shocking, the reactions of some of these kids to disabled people. When someone enters the restaurant in wheelchairs, I often have to stop the younger ones from going to take the order, because of all the fumbling, and the idea that they feel that they have to IGNORE the disabled person, and ask someone else what he,or she would like to eat. I set up a training excercise, with a wheelchair bound cousin of mine, whereby he would wheel himself in, and wait, out of the 12 staff we sent to take the order, a staggering 8 asked his wife what he would have, and avoided eye contact with him. I made him talk up, and tell them that although his legs didn't work, he COULD speak, hear, and even THINK for himself. Embarassing for the young interns, but, hopefully they learned a lesson.