Hello, I had thought yesterday that it’s time to get tough! I started by phoning Ameli, who had a nice message telling you to look at the website to solve all your problems. They then cut you off. Tried this several times over the day but always the same message. they are obviously getting fed up with the idiot foreigners!
So time to start on Newcastle. First woman claimed I didn’t need to speak to the ‘overseas’ department and gave me another number. Said ‘thank you’ and hung up, then rang the same number again knowing I would get a different person.
Do got through and said to the operator ‘I need to get new S1’s please’. ‘Certainly’ she said, just give me your details and I’ll get them in the post’.
Picked myself up off the floor! So now I’m awaiting - 2 weeks I’m told. So fingers crossed, we’ll see!!
So to everyone struggling - don’t give up!